Booking Policies

Booking & Payment Policy

  • Please note: As we are not Registered Massage Therapists (RMT), our services are not eligible for insurance coverage. Thank you for your understanding.

  • Required Details: Full name, phone number, and email address are required for all bookings.

  • Advance Bookings: All appointments scheduled seven (7) days or more in advance require a 50% non-refundable deposit (Non-Transferable) at the time of booking.

  • Securing Your Time: This deposit confirms your commitment and exclusively reserves your time slot, ensuring dedicated availability for your service. Remaining balances are due upon completion of your appointment.

  • Confirmation: Reservations are only accepted once payment is processed. You will receive a confirmation message followed by a text or email reminder before your session.

Booking Fee

  • A Non-Refundable & Non-Transferable Booking Fee will be required:

  • $30 for 45 minute sessions

  • $40 for 60 minute sessions

  • $50 for 90 & 120 minute sessions

  • The deposit amount will be deducted from the subtotal

  • Deposits can be paid via Interac E-Transfer

  • Reservations without a deposit will be cancelled

  • Once your deposit is received and confirmed, you will receive a reminder by text or email before your scheduled appointment

On Arrival

  • Please arrive 15 minutes before your first scheduled treatment.

  • At your first appointment, you will be asked to complete a health history form and discuss your specific needs with the practitioner (e.g., any pain or areas of concern).

  • If you simply wish to enjoy a full body massage without specific concerns, that is perfectly fine.

Late Arrival

  • If you arrive late, your session time may be reduced.

  • Full payment for the original booking will still apply, out of respect for the practitioner’s time and the next client’s appointment.

Reschedule

Appointments rescheduled 7 Days (1 week) before the appointment date will not require a new deposit

Cancellations & No-Shows

  • Deposits for cancelled appointments or no-shows will not be put towards the next appointment, and a new deposit will be required before booking

Payment & Insurance

  • We accept cash, Interac, and credit cards (Visa & Mastercard).

  • We do not accept American Express.

  • All credit card transactions are subject to a 2.65% transaction fee.

  • Please note: As we are not Registered Massage Therapists (RMT), our services are not eligible for insurance coverage. Thank you for your understanding.

Other Information

  • By appointment only — no walk-ins. To book, please use our Book Appointment page, call us at (705) 896 - 5424

  • Or use our Contact Us form.